Grievance Redressal

• Every complaint is acknowledged and given a reference for tracking.
• Complaints are handled fairly, confidentially and without bias.
• We aim to resolve most concerns within defined turnaround times (TATs).

Write to us at support@finurgecapital.com with your name, registered contact details, and a clear description of the issue (along with any application reference). We acknowledge complaints within 2 business days and aim to resolve them within 7 business days.

If you are not satisfied with the Level 1 resolution, or have not received a response within the stated TAT, you may escalate to our Grievance Officer:

• Email: support@finurgecapital.com
• Address: Grievance Officer, FINURGE CAPITAL ADVISORS PRIVATE LIMITED, 12-2-990, MVSR Plaza, 3rd Cross, Above PNB Bank, Sainagar, Anantapur - 515001, Andhra Pradesh.
• Please quote your original complaint reference. The Grievance Officer will respond within 7 business days of escalation.

For issues concerning a loan or policy that has been sanctioned, priced, disbursed or serviced by a Partner Lender (for example, interest rate, EMI, foreclosure, or collection), the matter is governed by that lender's own grievance redressal process. We will help you identify the right team and route your complaint appropriately.

If a bank or NBFC does not resolve your complaint within 30 days, you may be able to escalate to the RBI Integrated Ombudsman Scheme, as applicable to that regulated entity.

• Your full name and registered mobile number / email.
• The product involved (loan or insurance) and the Partner Lender, if applicable.
• Your application or complaint reference number.
• A clear description of the issue and the resolution you are seeking.

We maintain records of complaints and their resolution for the period required under applicable law, and use them to improve our service.